Frequently asked questions

Immediately after your payment is confirmed, we send your course access or download link to the email address you entered at checkout. It normally arrives within 5 minutes. If you do not see it, please check your spam or promotions folder. If it still has not arrived, contact contact@skalioacademy.com with your order number and we will resend it.

Each course is clearly labeled Beginner, Intermediate or Advanced on its course page. If you are new to AI, start with AI Foundations: The Essential Starter Course or Prompt Engineering: From Beginner to Pro. Business and creative courses are suited to professionals who already use AI assistants occasionally. Automation, agents and development courses are designed for learners ready to build more advanced systems.

Our foundation courses require no prior experience, only a computer, an internet connection and curiosity. Intermediate courses assume you are comfortable using an AI assistant. The advanced development course, Professional AI App Development: APIs, RAG & Deployment, assumes basic programming experience. Prerequisites are listed on every course page. Some exercises may use third-party AI tools whose paid plans or API usage are not included in the course price.

All prices are shown in euros (EUR). Payment is processed through our secure checkout, which supports the major credit and debit cards and other payment methods displayed at checkout. We never see or store your full card details.

Every course is a self-paced online course. There are no fixed start dates or live sessions to attend. Courses are organized into structured modules with practical exercises and conclude with a hands-on project you can apply to your own work.

No. All our products are 100% digital. Nothing is shipped. Your course access or download link is delivered by email to the address provided at checkout, normally within 5 minutes of your payment being confirmed.

Every course is covered by a 7-day money-back guarantee. If the course is not right for you, email us within 7 days of purchase with your order number and we will refund the full purchase price to your original payment method. Course access is deactivated once the refund is processed. Read the full Refund Policy.

Email contact@skalioacademy.com or use the form on our Contact page. We reply to every message within 1–2 business days, Monday to Friday. Including your order number helps us assist you faster.