Refund policy

Skalio Academy – Return & Refund Policy

At Skalio Academy, we're committed to providing premium, self-paced AI courses and practical educational resources for professionals, entrepreneurs, marketers, creators, and developers.

Our courses focus on artificial intelligence, AI-powered productivity, automation, marketing, content creation, and development workflows.

We want every customer to enjoy a smooth and reliable learning experience. If something isn't right with your purchase, we're here to assist you fairly, transparently, and professionally.

Eligibility for a Refund

We offer a 7-day money-back guarantee for digital courses purchased through Skalio Academy. You may request a refund within 7 calendar days of your purchase by contacting our support team. This guarantee is separate from, and does not limit, any statutory cancellation or refund rights you may have under applicable consumer protection laws.

Refund requests may also be eligible if:

You accidentally purchased the same course more than once.
You were charged incorrectly.
You purchased a course but did not receive the promised access.
Significant technical issues prevent you from accessing the purchased course and cannot be reasonably resolved.
The course content materially differs from its advertised description.
Your request qualifies for a refund under applicable consumer protection laws.

Important: Digital products may be subject to different statutory cancellation rules than physical products.

Where permitted by applicable law, customers may lose their statutory right of withdrawal once digital content delivery begins, provided they have expressly consented to immediate access and acknowledged the loss of that right. This does not remove our separate 7-day money-back guarantee.

Your mandatory consumer rights remain unaffected, including any applicable statutory withdrawal period that is longer than 7 days.

Non-Refundable Digital Products

Outside our 7-day money-back guarantee, and subject to applicable consumer protection laws, refunds may not be available for:

Digital courses that have been fully accessed or consumed, where a valid legal exception applies.
Downloadable educational materials that have been accessed after the customer has validly waived an applicable statutory withdrawal right.
Requests connected with unauthorized redistribution, copying, or sharing of purchased course materials, where a refusal is legally permitted.
Refund requests arising solely from a change of mind after the applicable guarantee and cancellation periods have expired.
Courses purchased under clearly disclosed non-refundable promotional conditions, where legally permitted and not covered by our 7-day guarantee.
Access issues caused entirely by a customer's failure to meet clearly stated technical requirements, where no statutory remedy applies.
Requests involving confirmed fraudulent activity or misuse of our services, where a refusal is legally permitted.

Please Note: Purchasing or accessing a digital course does not automatically eliminate refund rights. The limitations above do not override a valid request under our 7-day money-back guarantee or any mandatory legal rights.

Nothing in this policy limits your right to a remedy for digital content that is defective, inaccessible, misdescribed, or otherwise fails to meet applicable legal requirements.

How to Request a Refund

To request a refund, please contact our customer support team and provide:

Your order number.
The email address used during checkout.
The name of the purchased course.
A brief explanation of your refund request, if you wish to provide one.
Screenshots or relevant details of any technical or access-related issue, where applicable.

You do not need to demonstrate a technical problem to request a refund under the 7-day money-back guarantee. We recommend contacting us as soon as you experience any problem so our team can assist promptly.

Return & Refund Process

1. Review & Approval

Once we receive your refund request, our team will review the provided information and verify the purchase.

We may request additional details when needed to identify an order or understand a reported issue, including relevant screenshots, transaction records, or course access information.

Each request will be assessed fairly based on our 7-day money-back guarantee, the circumstances, and applicable consumer protection laws.

2. Course Access & Resolution

Since Skalio Academy provides digital educational products, no physical return or shipping process is required.

Depending on the issue, our team may offer:

Assistance with course access.
Correction of technical problems.
Replacement or restoration of digital learning materials.
Access to the correctly purchased course.
A full or partial refund, where appropriate.
Store credit where applicable and accepted by the customer.

If a refund is issued, access to the refunded digital course may be revoked where legally permitted.

Customers are not required to physically return any course materials.

3. Refund Issuance

Once your refund request is reviewed and approved:

The refund will generally be issued to the original payment method.
Processing typically takes 5–7 business days, depending on your payment provider.
You may receive a confirmation email once the refund has been initiated.
Your bank or payment provider may require additional time to reflect the amount in your account.

Course prices are displayed in EUR (Euros) unless otherwise indicated. Refunds will normally be processed in the currency of the original transaction; exchange-rate differences or fees imposed by a customer's bank or payment provider may apply.

Any mandatory refund deadlines under applicable law will take precedence over our standard processing timeframe.

Important Notes

Customers are encouraged to contact our support team before requesting a refund through their payment provider.
Refund requests should include accurate purchase information.
Requests made within the 7-day money-back guarantee period are handled under that guarantee; other requests are assessed according to applicable rights and the nature of the issue.
Digital course access may be disabled after a successful refund, where legally permitted.
Course materials may not be redistributed, reproduced, or resold without authorization.
Technical difficulties should be reported promptly to allow us to investigate and provide assistance.
Completion of a course does not guarantee employment, professional certification, business success, or specific financial outcomes.
Dissatisfaction with personal learning progress alone does not automatically qualify for a refund after applicable guarantee and cancellation rights have expired.
Suspected fraudulent refund requests may be investigated, without restricting legitimate consumer rights.

Technical Issues & Course Access

If you experience technical difficulties with a purchased course, we encourage you to contact our support team.

Common issues may include:

Missing course access instructions.
Problems opening educational materials.
Difficulty accessing online lessons.
Incorrect course links.
Download errors.
Account-related access difficulties.

Our team will make reasonable efforts to investigate and resolve these issues.

If a significant issue cannot be resolved, an appropriate remedy, including a refund where applicable, may be provided.

International Customers

Skalio Academy offers premium, self-paced AI courses that may be accessible to customers in different countries.

Refund and withdrawal rights may vary depending on the customer's country of residence.

Where local consumer protection laws provide additional rights, those mandatory rights will apply.

Nothing in this policy is intended to exclude or limit legal rights that cannot lawfully be waived.

Need Help?

We're here to support you throughout your learning journey.

If you have questions regarding refunds, digital course access, incorrect purchases, or technical difficulties, please visit our Contact Us page.

Our customer support team will review your inquiry and work toward a fair and appropriate resolution.

At Skalio Academy, customer satisfaction, transparency, and a reliable educational experience are important to us.

We want you to feel confident when exploring our courses and developing new AI skills.

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