Terms of service

Skalio Academy – Terms & Conditions

Welcome to Skalio Academy — your destination for premium, self-paced AI courses designed for professionals, entrepreneurs, marketers, creators, and developers who want to build practical skills and confidently use artificial intelligence in their work.

Our course offerings focus on practical AI skills, tools, and workflows for productivity, business, marketing, content creation, and development.

By accessing our website, browsing our courses, or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing digital courses or educational materials for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction between the customer and Skalio Academy.

Digital Products:
Online courses, video lessons, downloadable educational materials, digital training resources, and other electronically delivered learning content.

Digital Access:
The ability to view, stream, or download purchased educational content through an authorized platform or delivery method.

Durable Medium:
Any method that allows information to be stored and accessed unchanged, such as email or downloadable documents.

2. Applicability

These Terms apply to all purchases and interactions made through the Skalio Academy website.

By placing an order, you confirm that you have read and agreed to these Terms.

These Terms govern access to digital courses, educational resources, and related services offered through our website.

If any provision is unclear, it will be interpreted in accordance with applicable consumer protection laws.

3. Company Information

Company Name: 7Houses Media Limited
Registration: 81596684
Address: FLAT 2304, 23/F HO KING, COMM
CENTRE, 2-16 FA YUEN STREET,
MONG KOK
HONG KONG

4. Our Offer

At Skalio Academy, we provide premium, self-paced AI learning resources that help professionals, entrepreneurs, marketers, creators, and developers develop practical skills at their own pace.

Our educational offerings may include:

  • AI fundamentals and practical applications for professionals.
  • AI-powered productivity and business workflows for entrepreneurs.
  • AI-assisted digital marketing and campaign workflows for marketers.
  • AI tools for content creation and creative workflows.
  • AI-assisted programming and development workflows for developers.
  • AI automation and effective use of generative AI tools.

We are committed to:

  • Providing clear course descriptions, learning objectives, and available curriculum information.
  • Displaying accurate pricing and relevant course details.
  • Explaining course access requirements and delivery methods.
  • Maintaining accurate information about course availability.
  • Providing customer assistance for course-related inquiries and access issues.

Course content, lesson availability, and included resources may vary depending on the selected course.

5. Order Process

Customers may browse available digital courses and select their preferred learning programs.

When ordering is enabled, the standard process is as follows:

  1. Select a digital course.
  2. Add the course to the shopping cart.
  3. Proceed to checkout.
  4. Provide the required billing and contact information.
  5. Complete payment using an available payment method.
  6. Receive order confirmation and course access instructions, where applicable.

Orders are confirmed once the required payment has been successfully processed.

Skalio Academy reserves the right to cancel or review orders involving suspected fraudulent activity, significant pricing errors, or technical issues.

If a paid order is canceled, an appropriate refund will be provided where required.

6. Right of Withdrawal

Skalio Academy offers a 7-day money-back guarantee for digital course purchases, as described in Section 7. This voluntary guarantee is separate from any statutory right of withdrawal.

Customers may also have a legal right to cancel certain online purchases under the consumer protection laws applicable to them. Any statutory withdrawal period and its conditions are determined by applicable law and may be longer than 7 days. Digital courses and downloadable materials may be subject to special legal rules.

Where permitted by applicable law, the right of withdrawal may be lost after digital content delivery begins if the customer has expressly consented to immediate access and acknowledged the loss of that right.

Simply purchasing a course does not automatically remove statutory cancellation rights.

Customers who wish to request cancellation should contact our support team within the applicable cancellation period.

Nothing in this section limits mandatory consumer rights.

7. Returns & Refunds

Since Skalio Academy offers digital educational products, traditional physical returns do not apply.

7-Day Money-Back Guarantee: You may request a refund within 7 days of your purchase by contacting our support team and providing the order information listed below. This guarantee is offered in addition to, and does not limit, any refund or cancellation rights you have under applicable law.

Refund requests may also arise in circumstances including:

  • Duplicate purchases of the same course.
  • Incorrect charges or billing errors.
  • Failure to provide purchased digital content.
  • Significant technical issues preventing access to purchased content that cannot be reasonably resolved.
  • Digital content that materially differs from its advertised description.
  • Other circumstances where a refund is required by applicable consumer protection laws.

For refund requests, customers should provide:

  • Their order number.
  • The email address used during checkout.
  • The course title.
  • A brief explanation of the issue.
  • Relevant screenshots, where applicable.

Approved refunds will generally be issued to the original payment method.

Refund processing times depend on the payment provider and applicable legal requirements.

For additional information, please review our Return & Refund Policy.

8. Pricing

All course prices are displayed in EUR (Euros) unless otherwise indicated.

Skalio Academy reserves the right to update course prices, promotional offers, and available learning packages.

Any applicable taxes or additional charges will be disclosed during checkout where required.

Customers purchasing from other countries may be subject to currency conversion fees or applicable digital service taxes.

Pricing changes will not normally affect orders that have already been completed and confirmed.

9. Digital Course Quality & Access

At Skalio Academy, we aim to present educational materials that are clear, informative, and suitable for their stated learning objectives.

Please note:

  • Courses may include videos, documents, presentations, exercises, and downloadable resources.
  • The content and format of each course may vary.
  • Customers are responsible for ensuring their devices and internet connections meet the stated technical requirements.
  • Access arrangements and availability periods depend on the specific course purchased.
  • Courses may be updated to reflect changes in technology, software, or industry practices.
  • Certain courses may reference third-party tools or software that require separate accounts, subscriptions, or licenses.

Educational Disclaimer

Our courses are designed for educational and professional development purposes.

Completing a course does not guarantee employment, certification, income, promotion, or specific professional results.

Individual outcomes depend on factors such as prior knowledge, practice, experience, and personal effort.

Access Issues

Customers experiencing difficulties accessing purchased digital content should contact our support team with their order details.

We will review the issue and provide assistance or an appropriate remedy where required.

10. Digital Delivery & Course Access

All products offered by Skalio Academy are digital educational products.

No physical shipping is required.

Where digital fulfillment is enabled, purchased course materials or access instructions will be provided electronically through the method specified on the relevant product page.

Digital delivery methods may include:

  • Email containing access instructions.
  • A secure online learning platform.
  • A downloadable course file or educational resource.
  • A private course access link.
  • Another electronic delivery method specified during purchase.

Access timing may vary depending on the course and delivery system.

Customers should ensure that the email address provided during checkout is accurate.

If course access information is not received within the stated delivery timeframe, customers should contact our support team.

Any course-specific access duration, download restrictions, or expiration conditions will be communicated where applicable.

11. Payments

Full payment is generally required before access to paid digital courses is granted.

When payment processing is enabled, available payment methods will be displayed at checkout.

Payments may be processed through secure third-party payment service providers.

Skalio Academy does not require customers to provide payment card details outside authorized checkout systems.

For payment-related concerns, including duplicate charges or unsuccessful transactions, customers should contact our support team.

12. Complaints & Customer Support

Customer satisfaction and a reliable learning experience are important to Skalio Academy.

Customers are encouraged to report course access issues, technical difficulties, incorrect purchases, or content concerns promptly.

Our support team aims to respond to inquiries within 14 business days.

Depending on the circumstances, valid complaints may be resolved through:

  • Technical assistance.
  • Restored or corrected course access.
  • Replacement digital materials.
  • Refunds where applicable.
  • Store credit where appropriate and accepted by the customer.

We will handle complaints fairly and in accordance with applicable laws.

13. Intellectual Property & Course Usage

Unless otherwise stated, all original course materials, videos, written content, graphics, downloadable documents, and educational resources provided by Skalio Academy are protected by applicable intellectual property laws.

Purchasing a course provides the customer with a limited, personal, non-exclusive, non-transferable license to access and use the materials for permitted educational purposes.

Customers may not, without appropriate authorization:

  • Redistribute or resell purchased courses.
  • Share private course access credentials with unauthorized individuals.
  • Upload protected course content to public websites or file-sharing platforms.
  • Copy, reproduce, or commercially exploit protected course materials.
  • Claim ownership of content created by Skalio Academy or its authorized content providers.

These restrictions do not limit uses permitted by applicable law or any broader rights expressly granted with a course.

Third-party software, trademarks, and educational materials remain the property of their respective owners.

14. Dispute Resolution

Skalio Academy aims to resolve customer disputes fairly, transparently, and efficiently.

Customers are encouraged to contact our support team before pursuing formal dispute resolution.

If a dispute cannot be resolved directly, it may be referred to an appropriate independent mediation service, consumer protection authority, or competent court where applicable.

Nothing in these Terms restricts legal rights or remedies that cannot be excluded under applicable law.

15. Force Majeure

Skalio Academy is not responsible for delays or service interruptions caused by events beyond our reasonable control, including:

  • Natural disasters.
  • Widespread internet or telecommunications outages.
  • Third-party hosting or learning platform disruptions.
  • Cybersecurity incidents beyond reasonable preventive control.
  • Government restrictions or regulatory changes.
  • Major technical infrastructure failures.
  • Other extraordinary events outside our reasonable control.

We will take reasonable steps to minimize disruption and restore affected services where possible.

This provision does not exclude obligations or consumer remedies that cannot legally be limited.

16. Governing Law

These Terms are governed by the applicable laws of Hong Kong, subject to any mandatory consumer protection laws that apply in the customer's jurisdiction.

Nothing in these Terms limits or excludes statutory consumer rights that cannot legally be waived.

17. Changes to Terms

Skalio Academy reserves the right to update these Terms & Conditions to reflect changes in our services, course offerings, technology, or applicable legal requirements.

Updated Terms will be published on our website and will generally apply from their stated effective date.

Changes will not retroactively remove rights attached to previously completed purchases where prohibited by law.

Customers are encouraged to review these Terms periodically.

Skalio Academy – Premium, Self-Paced AI Learning.

Thank you for choosing Skalio Academy. Our goal is to make premium, self-paced AI education practical and accessible, helping professionals, entrepreneurs, marketers, creators, and developers build skills they can apply with confidence.